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We are:
Pad Printing Services Inc.
12051 31st Ave NE
Seattle, WA 98125

We want repeat and happy customers, so for issues with any of our products or services contact us at 206-362-4544 Seattle WA; or email at:  office@padprintingservices.com.

"Machine Setup" costs cover the Labor Only to set up the printers up with fixtures, ink, cliches, screens, film, tools, etc. and later clean up and properly dispose of the waste.  There is a Machine Setup charge for every order you place including repeat orders.

We do not charge for fixtures, cliches, screens and tools, etc.; these are our property. You don't get to take the fixtures, ink, cliches, screens, film, tools, etc. with you when you go to another printer (which, to be honest never has happened unless we decided that the work didn't fit our business). Just so you know.

We will be happy to replace the value of our service and of our own product that was sold to you with that of like value if our service/product did not meet the specifications outlined on our bid and proof. Our service and / or product is not returnable for refund.

Our liability is limited to the value of our printing and of our product that we sold to you.

If you find an error you must notify us within three days of receipt of your order from the date and time of your signing for the UPS delivery. 

Once we've received your approval of the printing proof it takes us about 4 working days to complete and then we like to store overnight for ink cure before shipping.

We do not store any customer credit card information. We do not sell or share our customer lists. We offer to sign a Non Disclosure Agreement with any customer.

We are not responsible for inadvertent pricing or product information errors.
We reserve the right to refuse service.

We collect Washington State destination sales tax.

If you have any question, certainly contact us.
Thank you for your business!